Frequently Asked Questions

  • Check in for all our properties is 4pm. Check out is 10am for all our properties.

  • No, we do not provide beach or pool towels. We provide hand and bath towels for all our guests.

  • The nearest train station is Totnes which is 12 miles away (25 minutes’ drive).

  • The nearest airport is Exeter Airport which is 45 miles away (just over an hour’s drive).

  • ·        Britannia Royal Naval College

    ·        Dartmouth Castle

    ·        River Dart

    ·        National Trust properties including Greenway House and Coleton Fishacre

    ·        Woodlands Family Theme Park

    ·        Blackpool Sands

  • We will always try to accommodate guest requests if possible, on the day. Please contact us to discuss any requests.

  • No, unfortunately we don’t have any accessible rooms at our properties. For more information, please see the access statements listed on each property page.

  • Yes, we allow dogs in 4 out of 6 of our properties. In these properties, we provide a dog bed and a jar or little treats. Please be advised that we have two properties where we do not allow dogs which are Harbour Living and Castle Mews.

  • All our kitchens are fully equipped, there are irons and ironing boards, WIFI throughout each property. Basic toiletries are provided such as handwash, bodywash, shampoo, conditioner in each bathroom. There is also a hairdryer in each bedroom of the house. We also provide a starter pack of milk, tea, sugar, coffee pods, washing up liquid and dishwasher tablets.

  • We allow dogs in 4 out of 6 of our properties - please see the individual property pages for more information. We charge £20 per dog per night for direct bookings and provide a dog bed and a jar of little treats.

  • We accept Mastercard, Visa and BACS transfers.

  • Yes, Dartmouth has a low crime rate and many of our guests enjoy walking post-dinner.

  • Unfortunately, we are unable to provide luggage storage facilities.

  • No. Smoking is not permitted at any of our properties.

  • Free parking is available for all our properties.

  • We do not.

  • Yes, where possible.

  • Free Wi-Fi is provided in all of our properties.

Cancelling or Transferring Your Booking

Please check that all the details stated in your booking confirmation are accurate and notify as soon as possible if you believe there been an error, using the details above. If you wish to make a change to an existing, confirmed booking, we must be notified in writing either by post or by email. If you wish to change your dates and it results in a higher price, the remaining balance will be added to the final total and must be paid 8 weeks before arrival or if your new arrival date is in less than 8 weeks you must pay the balance in full.

If you do not wish to reschedule your stay, you may incur a cancellation fee. Please see the table below for an explanation of our cancellation charges.

More than 13 weeks before arrival: Full refund

  • 12–8 weeks before arrival: 50% of total booking cost

  • 8–5 weeks before arrival: 80% of total booking cost

  • 5–1 week before arrival: 95% of total booking cost

  • Less than 1 week before arrival: 100% of total booking cost

In the event that you wish to cut short your stay for whatever reason, you will not be issued a refund.

Contact Us

Ways Away offer high-quality, dog-friendly holiday cottages in Dartmouth, Devon. You can browse our selection of coastal properties and search for the perfect property to meet your needs.

Moreover, when you book directly through Ways Away, you will save 10% on your holiday compared to using other booking engines.

If you have a question about one or more of our holiday apartments or would like to discuss your booking, you can do so by sending us an email or giving us a call using the details listed below.

Telephone:

01803 701385